Complete customer satisfaction is our #1 GOAL!
If for any reason you are not satisfied with your order, please call to receive a RAN (Return Authorization Number) and shipping instructions, so the items may be returned with no problems. All items needing to be returned must receive an RAN within 20 days after delivery, and must be returned within 10 days of RAN. We will be happy to refund all unused/ unopened products at the purchase price (we will even refund the shipping charges, if the error was ours).
Items not authorized to be returned:
Gas Masks, Gas Mask Filters, Gas Mask Accessories, Pepper Spray, Sanitation Equipment, Books, Food & Water Items, 1st AID kits, Water OR Storage Barrels, Water OR Storage Barrel Accessories, KI03, ION Drops, or any pre-made Kits, are not authorized to be returned do to health risks. Sorry about the incovenience, this is our way of ensuring the integrety of our products and you satisfaction.
PLEASE BE SURE OF YOUR WANTS OR NEEDS BEFORE YOU PURCHASE THESE ITEMS!
There are 3 ways to receive a RAN:
Call direct: 1-303-781-0343
Fax direct: 1-303-781-1121